vault backup: 2024-01-04 09:50:56
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Janik von Rotz committed
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@@ -41,4 +41,4 @@ Das Angebot der Mint System umfasst Know-how, Dienstleistungen, Hosting-Lösunge
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* [[Terminal Zeiterfassung]]
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* [[Odoo Maintenance]]
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* [[Managed Service]]
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* [[Wartungsauftrag]]
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@@ -34,7 +34,6 @@ Unser Ticketsystem und Forum steht Ihnen zu Verfügung. Bei dringenden Notfälle
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[[Wartungsvertrag]]\
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[[Supportvertrag]]
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### Service Level Agreement
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Das offertiete Hosting kann als Service Level Agreement (SLA) festgehalten werden.
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@@ -0,0 +1,29 @@
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---
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tags:
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- Assets
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---
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# Koordination Wartung
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Beschreibt die Verantwortung des Kunden und Mint System für bestimmte Aufgaben im Rahmen des [[Wartungsauftrag]].
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## Odoo
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### Docker Image aktualisieren
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Einmal im Monat aktualisiert Mint System die Odoo Revision gemäss [[Prozesse Infrastruktur - Odoo Revision]].
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### Odoo Apps in Produktion aktualisieren
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Mint System stellt sicher, dass Odoo Apps auf die Odoo-Umgebungen des Kunden bereitgestellt werden. Das Deployment erfolgt Kunden-spezifisch.
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Der Kunde aktualisiert und testet die Apps in der Testumgebung und nimmt die Aktualisierung in der Produktion selbständig vor.
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### Datenbank upgraden
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Ein Datenbank-Upgrade ist ein iterativer Prozess und erfordert eine enge Zusammenarbeit zwischen Kunden und Mint System. Der Upgrade-Prozess ist unter [[Odoo Enterprise Upgrade]] und [[Odoo Community Upgrade]] beschrieben.
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## Jenkins
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### Probleme Build Pipelines lösen
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Der Kunde prüft die Fehlermeldung der Build-Pipeline und führt nach Bedarf ein Rollback aus. Der Kunde sammelt Log-Daten und Metriken und das Problem zu beschreiben.
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Die Mint System analysiert anhand Log-Daten und Metriken das Problem und entwickelt eine Lösung.
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@@ -1,17 +1,17 @@
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{
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"nodes":[
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{"id":"2bd44708f8b75227","type":"group","x":-820,"y":-260,"width":335,"height":100,"color":"3","label":"Laufend"},
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{"id":"c82448b23df0045b","type":"text","text":"Server","x":-475,"y":-400,"width":200,"height":60,"color":"5"},
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{"id":"d4b076bddc391eae","type":"text","text":"Managed Server","x":-475,"y":-540,"width":200,"height":60,"color":"6"},
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{"id":"60d95148e61b4806","type":"text","text":"Capacity Management","x":-540,"y":-10,"width":160,"height":60},
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{"id":"569a83571c073349","type":"text","text":"OS Upgrade","x":-720,"y":-10,"width":160,"height":60},
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{"id":"bde2e96c73a49c89","type":"text","text":"Server Relocation","x":-720,"y":70,"width":160,"height":60},
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{"id":"2cce7346ad9897c3","type":"text","text":"Monitor System","x":-805,"y":-240,"width":120,"height":60},
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{"id":"da463637299492a8","type":"text","text":"Configuration Management","x":-660,"y":-240,"width":160,"height":60}
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{"id":"da463637299492a8","type":"text","text":"Configuration Management","x":-660,"y":-240,"width":160,"height":60},
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{"id":"490aa50d54b58cfc","type":"text","text":"Linux Server Patching","x":-65,"y":-20,"width":175,"height":60},
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{"id":"ab3fe1059ea3e64d","type":"text","text":"Execute Maintenance Tasks","x":-300,"y":-20,"width":210,"height":60}
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],
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"edges":[
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{"id":"9bfd158624a24965","fromNode":"2bd44708f8b75227","fromSide":"top","toNode":"c82448b23df0045b","toSide":"left","toEnd":"none"},
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@@ -1,15 +0,0 @@
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---
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tags:
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- Assets
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---
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# Managed Service
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Ein managed Service ist eine Kombination aus Hosting-Lösungen.
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## Leistung
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Die folgende Grafik gibt eine Übersicht über die Leistungen im Rahmen des [[ITIL - Service Catalogue Management]]:
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![[Managed Server.canvas|Managed Server]]
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![[Service Maintenance.canvas|Service Maintenance]]
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@@ -6,4 +6,4 @@ tags:
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Ist ein Hosting-[[Angebot]] der Mint System.
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Siehe [[Managed Service]].
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Siehe [[Wartungsauftrag]].
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@@ -6,7 +6,7 @@ tags:
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Mint System hat zur Entwicklung von Odoo eine Entwicklungsumgebung: [[Odoo Build]].
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Odoo Versionen werden in [[Odoo Revisions]] definiert.
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Odoo Versionen werden in [[Odoo Revisionen]] definiert.
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Für Odoo-Installationen und Module werden verschiedene Skripte und Konfigurationen geschrieben:
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@@ -0,0 +1,17 @@
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---
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tags:
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- Assets
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---
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# Odoo Revisionen
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Odoo Revisionen sind Snapshots der Entwicklungshistory zu einem bestimmten Zeitpunkt. Mit einem [[Git]]- und [[Docker]]-Hash wird der Snapshot festgehalten.
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## [[Odoo 13 Revisions]]
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## [[Odoo 14 Revisions]]
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## [[Odoo 15 Revisions]]
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## [[Odoo 16 Revisions]]
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## [[Odoo 17 Revisions]]
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@@ -1,17 +0,0 @@
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---
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tags:
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- Assets
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---
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# Odoo Revisions
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Odoo Revsions sind Snapshots der Entwicklungshistory zu einem bestimmten Zeitpunkt. Mit einem [[Git]]- und [[Docker]]-Hash wird der Snapshot festgehalten.
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## [[Odoo 13 Revisions]]
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## [[Odoo 14 Revisions]]
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## [[Odoo 15 Revisions]]
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## [[Odoo 16 Revisions]]
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## [[Odoo 17 Revisions]]
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---
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# Odoo-Release
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Jedes Jahr wird ein neuer Major-Release von Odoo veröffentlich. Im Verlaufe des Jahres werden dann [[Odoo Revisions]] erstellt.
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Jedes Jahr wird ein neuer Major-Release von Odoo veröffentlich. Im Verlaufe des Jahres werden dann [[Odoo Revisionen]] erstellt.
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@@ -9,7 +9,7 @@ Bereitstellung einer Odoo Revision.
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Arbeitsschritte:
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* Aufrufen Docker Tag <https://hub.docker.com/_/odoo/tags> mit ausgewählter Odoo Version
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* Datum von `ODOO_RELEASE` notieren und *DIGEST* kopieren
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* Neuer Eintrag in [[Odoo Revisions]] mit Datum von Docker Tag erstellen
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* Neuer Eintrag in [[Odoo Revisionen]] mit Datum von Docker Tag erstellen
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* Anpassen Revision-Nummer
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* Anzeigen letzter Odoo Commits <https://github.com/odoo/odoo/commits/17.0> an oder vor Datum und kopieren SHA-Hash
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* Anzeigen letzter Odoo Enterprise Commits <https://github.com/odoo/enterprise/commits/17.0> an oder vor Datum und kopieren SHA-Hash
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@@ -48,6 +48,10 @@ Die Sicherheit Ihrer Daten ist uns sehr wichtig und wir haben unsere Systeme und
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## Wartung
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In der SLA ist ein Wartungsauftrag enthalten. Eine Übersicht der Leistungen:
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* Die Server werden regelmässig mit Sicherheitsupdates gepatcht.
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* Anwendungen und Dienste werden gemäss Releasezyklus zeitnah aktualisiert.
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* Der verfügbare Speicherplatz wird verwaltet und proaktiv erweitert.
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* Der verfügbare Speicherplatz wird verwaltet und proaktiv erweitert.
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Weitere Details sind im [[Wartungsauftrag]] beschrieben.
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{
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"nodes":[
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{"id":"80e9eaafc22fd78c","type":"group","x":-820,"y":460,"width":860,"height":180,"color":"3","label":"Continuously"},
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{"id":"6fe8e917abac5b70","type":"text","text":"Run Daily Backups","x":-800,"y":480,"width":250,"height":60},
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{"id":"2a1885b922b47d94","type":"text","text":"Run Daily Backups","x":-515,"y":480,"width":250,"height":60},
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{"id":"a61e6e41d6b2a4b8","type":"text","text":"Run Daily Backups","x":-230,"y":480,"width":250,"height":60},
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{"id":"fc9dcac86ba4d014","type":"text","text":"Monitor Application Metrics","x":-800,"y":560,"width":250,"height":60},
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{"id":"f9075eaf9f08493c","type":"group","x":-820,"y":980,"width":860,"height":180,"color":"1","label":"Ungeplant"},
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{"id":"0df9f79ef33ed953","type":"group","x":-820,"y":720,"width":860,"height":180,"color":"4","label":"Geplant"},
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{"id":"80e9eaafc22fd78c","type":"group","x":-820,"y":460,"width":860,"height":180,"color":"3","label":"Laufend"},
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{"id":"6fe8e917abac5b70","type":"text","text":"Tägliche Backups ausführen","x":-800,"y":480,"width":250,"height":60},
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{"id":"2a1885b922b47d94","type":"text","text":"Tägliche Backups ausführen","x":-515,"y":480,"width":250,"height":60},
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{"id":"a61e6e41d6b2a4b8","type":"text","text":"Tägliche Backups ausführen","x":-230,"y":480,"width":250,"height":60},
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{"id":"fc9dcac86ba4d014","type":"text","text":"Applikationsmetriken monitoren","x":-800,"y":560,"width":250,"height":60},
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{"id":"9d64d0ff365db36b","type":"file","file":"Odoo.md","x":-800,"y":303,"width":250,"height":77,"color":"5"},
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{"id":"31ce2a6a2aa730f2","type":"text","text":"Update Development Environment","x":-800,"y":1000,"width":250,"height":60},
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{"id":"00b71600f8e32405","type":"text","text":"Update Development Environment","x":-227,"y":1000,"width":250,"height":60},
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{"id":"4facfc4d81a308d1","type":"text","text":"Update Odoo Apps in Production","x":-800,"y":820,"width":250,"height":60},
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{"id":"8b2660fa48a62d07","type":"text","text":"Database Upgrade","x":-800,"y":1080,"width":250,"height":60},
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{"id":"fc8c942ae61a2c15","type":"text","text":"Database Upgrade","x":-230,"y":1080,"width":250,"height":60},
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{"id":"0cdeaba5b2924c4b","type":"text","text":"Maintain Build Pipelines","x":-515,"y":1000,"width":250,"height":60},
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{"id":"ec6daf31080039b5","type":"text","text":"Fix Pipeline Issues","x":-515,"y":1080,"width":250,"height":60}
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{"id":"f7ab7e64867f72c7","type":"text","text":"Docker Image aktualisieren","x":-800,"y":740,"width":250,"height":60},
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{"id":"3247e97fe98b8fd1","type":"text","text":"Docker Image aktualisieren","x":-515,"y":740,"width":250,"height":60},
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{"id":"31ce2a6a2aa730f2","type":"text","text":"Entwicklungsumgebung aktualisieren","x":-800,"y":1000,"width":250,"height":60},
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{"id":"00b71600f8e32405","type":"text","text":"Entwicklungsumgebung aktualisieren","x":-227,"y":1000,"width":250,"height":60},
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{"id":"d000856dff58e355","type":"text","text":"Docker Image aktualisieren","x":-230,"y":740,"width":250,"height":60},
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{"id":"4facfc4d81a308d1","type":"text","text":"Odoo Apps in Produktion aktualisieren","x":-800,"y":820,"width":250,"height":60},
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{"id":"8b2660fa48a62d07","type":"text","text":"Datenbank upgraden","x":-800,"y":1080,"width":250,"height":60},
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{"id":"fc8c942ae61a2c15","type":"text","text":"Datenbank upgraden","x":-230,"y":1080,"width":250,"height":60},
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{"id":"0cdeaba5b2924c4b","type":"text","text":"Build Pipelines anpassen","x":-515,"y":1000,"width":250,"height":60},
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{"id":"ec6daf31080039b5","type":"text","text":"Probleme Build Pipelines lösen","x":-515,"y":1080,"width":250,"height":60}
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],
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"edges":[
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{"id":"2b411a4905707c80","fromNode":"d0758d6aecca5464","fromSide":"bottom","toNode":"9d64d0ff365db36b","toSide":"top","toEnd":"none"},
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@@ -50,7 +50,6 @@ Kosten pro Jahr: 960 CHF\
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Mit dem MINT+ Supportvertrag erhalten Sie zusätzlich:
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* Zugriff auf die direkte Nummer des Betreuers
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* ein monatliches Guthaben von 1 Stunde für Telefonsupport
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* eine Antwort innerhalb von 4 Stunden
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Ihre Kontaktmöglichkeiten:
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@@ -0,0 +1,27 @@
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---
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tags:
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- Assets
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---
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# Wartungsauftrag
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Der Wartungsauftrag ist eine Kombination aus verschiedenen Hosting-Lösungen.
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## Leistung
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Die folgende Grafik gibt eine Übersicht über die Leistungen im Rahmen des [[ITIL - Service Catalogue Management]]:
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![[Managed Server.canvas|Managed Server]]
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![[Service Maintenance.canvas|Service Maintenance]]
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## Intervalle
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Die Intervalle aus dem Leistungsbeschrieb definieren sich wie folgt:
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- **Laufend**: Diese Aufgaben werden automatisch und durchgehend ausgeführt.
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- **Geplant**: Diese Aufgaben werden einmal im Monat durchgeführt.
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- **Ungeplant**: Diese Aufgaben werden manuell und nach Bedarf ausgeführt.
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## Koordination
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Bestimmte Aufgaben erfordern eine Koordination zwischen Mint System und Kunden: [[Koordination Wartung]].
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Reference in new issue
Block a user