122 lines
4.3 KiB
Markdown
122 lines
4.3 KiB
Markdown
# Helpdesk
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## Helpdesk Ticket View Form
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### Domain So Line
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ID: `mint_system.helpdesk.helpdesk_ticket_view_form.domain_so_line`
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```xml
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<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">
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<field name="so_line" position="attributes">
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<attribute name="domain">[('is_service', '=', True), ('order_partner_id', 'child_of', parent.commercial_partner_id), ('is_expense', '=', False), ('state', 'in', ['sale'])]</attribute>
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</field>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_ticket_view_form.domain_so_line.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_ticket_view_form.domain_so_line.xml)
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### Remove Properties
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ID: `mint_system.helpdesk.helpdesk_ticket_view_form.remove_properties`
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```xml
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<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">
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<field name="properties" position="replace"/>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_ticket_view_form.remove_properties.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_ticket_view_form.remove_properties.xml)
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### X Date Deadline
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ID: `mint_system.helpdesk.helpdesk_ticket_view_form.x_date_deadline`
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```xml
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<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">
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<field name="domain_user_ids" position="after">
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<field name="x_date_deadline" widget="date"/>
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</field>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_ticket_view_form.x_date_deadline.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_ticket_view_form.x_date_deadline.xml)
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### X Link With Ids
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ID: `mint_system.helpdesk.helpdesk_ticket_view_form.x_link_with_ids`
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```xml
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<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">
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<field name="description" position="replace">
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<notebook>
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<page string="Beschreibung">
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<field name="description" class="oe-bordered-editor field_description" placeholder="Description of the ticket..."/>
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</page>
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<page string="Verwandte Tickets">
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<field name="x_link_with_ids">
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<tree default_order="create_date desc">
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<field name="name"/>
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<field name="user_id"/>
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<field name="partner_id"/>
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<field name="create_date"/>
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</tree>
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</field>
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</page>
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</notebook>
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</field>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_ticket_view_form.x_link_with_ids.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_ticket_view_form.x_link_with_ids.xml)
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## Helpdesk Ticket View Kanban
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### X Date Deadline
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ID: `mint_system.helpdesk.helpdesk_ticket_view_kanban.x_date_deadline`
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```xml
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<data inherit_id="helpdesk.helpdesk_ticket_view_kanban" priority="50">
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<xpath expr="//field[@name='commercial_partner_id']/.." position="after">
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<div>
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<field name="x_date_deadline" widget="date"/>
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</div>
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</xpath>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_ticket_view_kanban.x_date_deadline.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_ticket_view_kanban.x_date_deadline.xml)
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## Helpdesk Tickets View Search
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### Advanced Search
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ID: `mint_system.helpdesk.helpdesk_tickets_view_search.advanced_search`
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```xml
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<data inherit_id="helpdesk.helpdesk_tickets_view_search" priority="50">
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<field name="name" position="attributes">
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<attribute name="filter_domain">['|',('name','ilike',self),'|',('ticket_ref','ilike',self),('description','ilike',self)]</attribute>
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</field>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_tickets_view_search.advanced_search.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_tickets_view_search.advanced_search.xml)
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## Helpdesk Tickets View Tree
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### X Date Deadline
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ID: `mint_system.helpdesk.helpdesk_tickets_view_tree.x_date_deadline`
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```xml
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<data inherit_id="helpdesk.helpdesk_tickets_view_tree" priority="50">
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<xpath expr="//field[@name='user_id']" position="after">
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<field name="x_date_deadline" widget="date"/>
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</xpath>
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</data>
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```
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Source: [snippets/helpdesk.helpdesk_tickets_view_tree.x_date_deadline.xml](https://github.com/Mint-System/Odoo-Build/tree/main/snippets/helpdesk.helpdesk_tickets_view_tree.x_date_deadline.xml)
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